From Shopper Feedback to Growth
Emotion Disposition AI that helps retailers understand what truly matters to their customers.
AI that listens across every retail touchpoint
SentiGeek turns reviews, surveys, and customer-service feedback into actionable insight.
Our hybrid AI, grounded in linguistic science, decodes shopper emotion dispositions and identifies what drives satisfaction, loyalty, and growth.
Our hybrid AI, grounded in linguistic science, decodes shopper emotion dispositions and identifies what drives satisfaction, loyalty, and growth.
Highlights
See the meaning behind the consumer feedback
"Delivery took longer than expected but packaging was perfect.
My husband said he liked the color more."
Topic (aspect): Delivery
Connected opinion: Longer than expected
Emotion disposition & Intensity/Score: Negative, -15 sentiment units
Sentiment persona of Topic: Delivery: Slightly negative
Topic (aspect): Packaging
Connected opinion: Perfect
Emotion disposition & Intensity/Score: Positive, + 100 sentiment units
Sentiment persona of Topic: Packaging - Very positive
Topic (aspect): Color
Influencer: Husband
Connected opinion: Liked more
Emotion disposition & Intensity/Score: Positive, + 75 sentiment units.
Sentiment persona of Topic: Color - Very positive
Topics Influencer discusses: Husband - Color
Sentiment persona of Influencer: Husband - Very positive
Summary
Alert: Delivery
Consider Influencer: Husband
Product drivers: Packaging, Color
SentiGeek goes beyond keywords to reveal why shoppers feel the way they do — turning every comment into measurable business insight.
Built for clarity. Powered by innovation
| SentiGeek | Traditional analytics | |
|---|---|---|
| Emotion depth | 13 emotion dispositions | Positive / Negative / Neutral |
| Methodology | Hybrid AI grounded in Linguistic Science | Black-box ML |
| Transparency | Fully explainable and traceable | Limited |
| Focus | Shopper meaning and context | Generic data patterns |
Recognized across Europe for AI innovation
“Every piece of feedback hides meaning — emotions, needs, and opportunities.
At SentiGeek, our goal is to make that meaning visible — clearly, ethically, and fast.”
Dr. Mara Tsoumari, Founder & CEO
Is your omnichannel strategy showing cracks?
Discover how Hybrid AI connects meaning across feedback channels — eliminating fatigue, inconsistency, and delayed insight to build true omnichannel trust.
Get our short Use Case Deck or book a 15-minute call to see how SentiGeek can transform your feedback into growth.
Get our short Use Case Deck or book a 15-minute call to see how SentiGeek can transform your feedback into growth.