No Experience Lost
We inspire brands to create better experiences, drive long term value, and generate positive impact on ROI by analyzing customer feedback with the power of emotion dispositions.
Customers read reviews before making a purchase (Spiegel)
Consumers will pay more for better customer experience (Oracle)
Customers change brand for better experience (Clear Strategy)
Companies improving customer experience, report an increase in their revenue (Dimension Data)
Untap the value of emotion dispositions
Emotion dispositions recognition in people's feedback from all communication data is the next frontier of what brands need to know to make bold and effortless decisions to drive people to act.
Your current analysis is not enough
Knowing simply positive-negative-neutral does not reflect how much emotionally attached people are to your brand. Also, knowing the basic emotions is not enough to understand what is really going on with people. Just consider, is “hope”, a theoretically positive emotion, a positive or negative emotion towards your brand in “I hope I don’t have to stay here again”?
This is what you need
You need analytics that will show you the impact of the experiences you create and people's motive to react to these experiences the way they do. This is the way to improve. SentiGeek analytics based on its deep language analysis that uncovers thoughts, motives, emotion dispositions and much more is the support you need to reach your goals and be the right people's brand.
What Makes Us Different
Your key to success
Find who, what and why really matters to boost growth and elevate people’s experiences
Make faster & better decisions
Make fast and reliable decisions. Don't waste any more time on trying to understand what happens with the poeple interacting with your brand. Don't make any more bad decisions because you get unreliable insights that need more work by your teams to become "something" that makes sense to you and then more work to understand the actions you can connect them to.
Increase market share & profitability
Through emotion disposition analysis and deep opinion mining you will understand what makes your brand attractive and relevant to people. You will also identify upselling and cross selling opportunities and overall achieve better competitive positioning.
Improve products & services
Create products that are driven from your peoples' needs and wants. Find out about the product and service features that are most appealing to people and which ones are considered problematic. Identify the parameters affecting their decision to purchase.
Empower the brand and gain loyalty
Develop a trustworthy brand and increase peoples' positive perception of you. Improve peoples' experience when using your products and services and interacting with your brand. Enhance peoples' engagement with you by rewarding repeated and positive customers and by supporting customers with complaints.
Customer Feedback: Improve Customer Satisfaction through sentiment analysis – Part 1
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