Solutions – SentiGeek

High business value from customer feedback

SentiGeek provides solutions that meet the most demanding requirements. Our solutions aim at helping you maximise the understanding of your customers by analysing what they say about you and the products you offer them.

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Customer Reviews

Campaign Analysis

Emails

Online Forms

Focus Group & Surveys

Competition Analysis

KEY FEATURES

We are happy to hear that the features of our solutions
add the value brands need to create a trustful, fruitful, and long-lasting relationship with their customers.

Industry-specific analysis

Our analysis goes deep into a market domain or an industry by creating sophisticated ontologies and specialized databases. Relevant brands, products, services, and their features are included.

Fine-grained sentiment

Our analysis is based on a detailed scale of sentiment that allows you to identify nuances of feelings and opinions together with the topics they address. Individual scoring of sentiment ends up in 13 sentiment groups from extremely negative to extremely positive.

Context-driven analysis

Our technology understands the context of the content and processes people’s feedback, comments, and reviews taking into account context particularities. This leads to glocal context-powered customer profiles.

Opinion holders

Our technology identifies and classifies different people expressing sentiment and opinions in a text or discourse. These people are located even though they do not openly express an opinion or sentiment in the text. They constitute the influencers of your direct audience.

Communication-sensitive

SentiGeek technology follows communication principles in order to successfully understand and analyze not only what people say but also, more importantly, what people mean when they communicate either in writing or through speech.

Deep linguistic analysis

SentiGeek uses dependency relations, proprietary industry-specific tagging, complex grammar & syntactic rules, cognitive/pragmatic/semantic/discourse/context rules, vocabularies, and a number of other resources to enhance understanding & interpretation of meaning.

Customer Personas

SentiGeek generates industry-specific profiles of customers using their comments and other information available, like demographics etc. which eventually lead to industry-specific customer personas.

Trends & Projections

Our analysis reveals current trends for brands, products, services, features of products/services. SentiGeek identifies the features of a product that can influence consumer behavior. With the appropriate data, there can be (sales or other) projections based on brand, product/service, features of product/service & customer persona.