A wealth of review insights
These and many more questions you can answer through customer reviews with SentiGeek's uniquely insightful analytics.
Customers read reviews before making a purchase (Spiegel)
Consumers will pay more for better customer experience (Oracle)
Customers 'likely' or 'highly likely' leave a review if an initial negative experience turned into a very positive one (Brightlocal)
Companies improving customer experience, report an increase in their revenue (Dimension Data)
Text Analytics & Sentiment Analysis
SentiGeek's unique AI technology is based on a sophisticated interdisciplinary hybrid methodology which combines machine learning, semantic technologies, natural language processing, linguistics, consumer behaviour and more. Such approach offers great flexibility and depth in the analysis, translated into truly actionable & meaningful insights adding value to your business and your customers.
Deep linguistic analysis
The system takes into account language nuances, semantic aspects, pragmatic aspects, discourse and levels of context, behavior patterns and communication, among others. It operates equally efficiently in both small and large volumes of data.
Machine learning algorithms are part of the system to boost quality analysis and ensure meaningful results in large volumes of data.
Fine grained sentiment analysis
Based on a detailed scale of sentiment that allows you to identify nuances of feelings and opinions. Intricate and indirect sentiment and opinions are identified.
Domain specific algorithms
Goes deep into a market domain or an industry to identify what is useful in a text for the well-being of your business, what makes sense for your industry, and the business impact revealed.
Sentiment is connected with aspects of products and services, brands and other topics and people of interest to offer a complete picture of who does what with what sentiment and with which opinion.
Topics, Events, Relationships and more
Locates and classifies all the elements which, when connected, make sense both semantically and business-wise in each industry.
Alerts, trends and projections
Issues alerts, shows trends and projections of preferences, sentiment, behavior and other important factors.
Insightful Business Answers To Key Business Questions
Acts proactively and offers results that match business concerns about the types of customers, their motives, their intent and how such results can influence business growth.
Benefits for You
What makes us different
Check the following below before moving to How to start section.
How to Start
add the value brands need to create a trustful, fruitful, and long-lasting relationship with their customers. To get the most out of customer reviews, consider the following three topics when talking to us.